One platform, every major regulator
FCA Consumer Duty, GDPR, EU AI Act high-risk, FDCPA, ICO, BDSG, CNIL, AEPD, AP, UODO, and country-specific overlays. Audit-ready evidence on every call.
Built for agencies operating across UK, EU, and US jurisdictions with a single compliance surface.
Compliance is no longer a back-office function. It is the product.
Consumer Duty made the FCA expect outcome evidence rather than process documentation. GDPR made DPOs expect telemetry rather than spreadsheets. The EU AI Act made supervisory authorities expect ongoing conformity rather than point-in-time certification. FDCPA enforcement has tightened around call-frequency and tone. Every regulator is asking for more evidence, more consistency, and more proof of fair treatment on every interaction.
Human-only collection floors cannot produce that evidence at scale. QA sampling covers 1 to 5% of calls. Vulnerability detection depends on operator training that erodes through attrition. Disclosure consistency depends on supervision that is expensive to maintain. The gap between policy and evidence is where regulators find problems and where complaints escalate to ombudsmen.
AI closes the gap architecturally. The compliance posture is the conversation. The audit trail is automatic. Vulnerability detection runs on 100% of calls. Disclosures are identical on every dial. Board reports stop being estimates and become data. You are not compliant by exception - you are compliant by default.
The six regulatory frameworks covered natively.
Configured once per jurisdiction. Applied on every call in that jurisdiction. Audit evidence produced automatically.
Consumer Duty
PRIN 2A outcomes, vulnerability detection per FG21/1, CONC 7 forbearance, Breathing Space handling, FOS evidence readiness.
EU data protection
Articles 6, 13, 14, 22, 25, 30, 35 applied per call. Country-specific overlays for BDSG, CNIL, AEPD, AP, UODO, Nordics, Baltics.
High-risk deployment
Annex III compliance, risk management system, Article 11-14 obligations, conformity evidence, human oversight hooks.
US third-party collection
Mini-Miranda, prohibited hours, validation notices, cease-and-desist recognition, Regulation F frequency limits.
UK Consumer Credit Act
Section 77-79 information requests, section 87 default notices, section 99 voluntary termination, regulated-agreement branching.
Ofgem, Ofcom, Ofwat, BaFin
Priority Services Register, telecoms disconnection rules, water-company fair treatment, banking-regulator posture.
Want a compliance-specific walkthrough?
Book a discovery call with the compliance team. We walk through evidence packs, audit trails, and regulator reports.
What the audit trail actually contains.
Not a summary. Not a sample. Every call, every disclosure, every decision, with timestamps.
Full transcript
Every word spoken, speaker-diarised, timestamped to the second. Exportable in standard formats for regulator submission.
Disclosure log
Required disclosures spoken verbatim at the correct moment. Logged with the timestamp of each disclosure event.
Vulnerability signals
Each signal detected, the trigger phrase, the action taken, the routing outcome. Traceable from signal to specialist handoff.
Decision log
Every script branch taken, every offer made, every escalation triggered. The "why" behind each call's outcome is machine-readable.
Consent capture
GDPR consent events, FDCPA validation responses, forbearance acceptances, payment promises. Cryptographically timestamped.
Configuration history
Every change to scripts, forbearance matrices, vulnerability triggers, regulator configurations. Audit-surface for change control.
Compliance coverage
Related deep-dives
Compliance FAQ
Questions from DPOs, Heads of Compliance, MLROs, and regulatory counsel.
Configuration is per jurisdiction, applied per call. The same platform runs FCA Consumer Duty on UK accounts, GDPR with German BDSG overlays on German accounts, French CNIL posture on French accounts, Spanish AEPD on Spanish accounts. The compliance layer is architectural, not bolted on. You get one audit surface instead of twenty.
Compliance that produces itself.
Call the demo line for a conversational walk-through, or book the discovery call for a compliance-specific deep dive.
Book a Compliance Discovery Call