These Terms of Service ("Terms") govern your use of the AInora website and services operated by AINORA, MB ("we", "our", or "us").

Service description

AInora provides an AI voice agent platform for debt collection. Client deployments handle outbound recovery campaigns, inbound debtor support, payment negotiation, vulnerability detection and compliance logging for UK and European collections agencies. The public demo line allows anyone to experience a generic debt collection scenario with the AI before engaging commercially.

Acceptable use

You agree to use AInora only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the platform complies with all applicable laws, including UK FCA Consumer Duty and CONC, UK GDPR, the EU General Data Protection Regulation, the EU AI Act, OFCOM silent and abandoned call rules, national debt collection legislation and any applicable do-not-call registries.

Client responsibilities

Establishing a lawful basis for processing debtor personal data before deployment and maintaining the underlying data processing agreement with AInora.
Configuring calling windows, consent capture, vulnerability policies and escalation matrices in line with applicable regulation.
Providing accurate account data and creditor information for the AI agent.
Not using the platform for fraudulent, harassing, discriminatory or otherwise unlawful purposes.

Demo line

The public demo line is provided for evaluation only. You acknowledge that the AI discloses itself as an automated voice agent at the start of the call and that the call may be recorded for quality and compliance review. Do not provide real third-party personal data on the demo line.

Service availability

We aim to provide high availability for client deployments and will specify the operational service levels in the master agreement. Scheduled maintenance is communicated in advance. The public demo line is offered on a reasonable-endeavours basis.

Intellectual property

The AInora platform, including the AI voice technology, website, documentation and branding, is owned by AINORA, MB. Clients retain ownership of their debtor data, scripts, creditor content and tone rules configured for their deployment.

Limitation of liability

To the maximum extent permitted by law, AInora shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of the services. Specific liability caps apply under the master services agreement for client deployments.

Modifications

We reserve the right to modify these Terms at any time. Material changes are communicated to clients in writing before taking effect.

Contact

For questions about these Terms, contact us at info@ainora.lt.

AInora is a product of AINORA, MB (ainora.lt).